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Terms and Conditions

  • Exchange Policy

    All exchanges must be submitted within 30 days notice of original purchase date to be eligible. Buyer shall be entitled to exchange SPC products with prior authorization from SPC at the expense of a 20% restocking fee. Assessment of restock fees may be conditional and subject to further consideration before fees can be waived or negotiated. Before exchanging any SPC products, buyer must be issued an RGA# by SPC as authorized permission to proceed with this request. Upon receipt of product, SPC reserves the right to determine product that is subject to exchange based on whether product is in re-sellable condition. Any product received without prior notice and the issuance of an RGA# will be returned to the buyer.

  • Return Policy

    All returns must be submitted within 30 days notice of original purchase date to be eligible. Buyer shall be entitled to the return of SPC products given reasons are deemed satisfactory by SPC. Buyers shall be allowed to return purchased products provided product conditions are proved to be defective or non-functional. Other reasons that may apply will be subject to further consideration. SPC will reserve the right to reject any return if for any reason it is determined to be unacceptable. Permanent returns will be issued a 20% restocking fee and returns must be granted prior authorization with the issuance of an RGA#. An RGA# from SPC is necessary before proceeding with this request. Any product received without prior notice and issuance of an RGA# will be returned to buyer. Any product deemed to be overstock by the buyer at anytime during the annual period, will not be accepted for return under no circumstances. SPC will not be liable or responsible for any product that has failed to be sellable by the buyer.

  • Credit Policy

    Eligibility for issuance of credit will be granted if request is made within 30 days of original purchase date. Any extended period will require further consideration by SPC.

  • Cancellation Policy

    SPC will accept cancellations of purchase orders prior to shipment only, either 1:00 EST or 3:00 PST, depending on F.O.B. Cancellation requests must be made via telephone. Cancellations of product placed on back order will be acceptable within a 2-week period or 10 business days. Requests for cancellation made after the deadline will require assessment of a 15% cancellation fee with no exceptions unless otherwise determined by SPC.

  • Payment

    Payment terms shall be determined on the past credit history as result of credit references submitted by the buyer. Unless specified otherwise, payment shall be made within 15-30 days net from the date of delivery. Late charges of 1.5% monthly or $10 minimum, which ever is greater, will apply for each month or a portion thereof that the buyer is late in making a payment. Any claims by the buyer for omissions or shortage in a shipment shall be waived unless the seller receives notice thereof within 30 days after buyer’s receipt of the shipment. Failure to make timely payment may result in adjustments made accordingly towards payment terms, discount schedule, or possibly termination of account. Any returned checks due to insufficient funds will require a processing fee of $20.00

  • Changes, Reschedules, & Cancellations

    Buyer may request to modify the specifications, quantities, and delivery dates, although SPC accepts no responsibility in granting these requests if made to be unreasonable. Acceptance of any such requested modification or cancellation shall be at discretion of SPC, and shall be upon such terms and conditions as SPC may require.

  • Delivery

    Unless otherwise noted by SPC, delivery shall be made F.O.B. seller’s plant, regardless of the method of delivery. Risk of loss shall pass to buyer upon SPC’s delivery to a carrier. Any delivery dates shown are approximate only and SPC shall have no liability for any delays in delivery once shipment has left the plant. We will acknowledge buyer’s order within 24 hours of receipt of such order by fax. If orders are received by noon PST, order can be processed on the same date. SPC will allow for drop-ships as requested by buyer.

  • Limitation of Remedy

    SPC’s liability arising from or in any way connected with items sold, shall be limited exclusively to repair or replacement of the items sold, or credit of the purchase price paid by buyer at SPC’s sole option. In no event shall SPC be liable for any incidental, consequential or special damages of any kind or nature whatsoever outside of product sold.

  • Terms and Conditions of Sale

    All descriptions, quotations, proposals, offers, acknowledgements, acceptance and sales of SPC product are subject to and shall be governed exclusively by the terms and conditions stated herein. Buyer’s acceptance of any offer to sell is limited to these terms and conditions.

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